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    A Study on the Effects of Characteristic of Communication on Customer Relationship Development in e - Business - Focused on the Internet Shopping Mall -
    Yoon Chung, Seok Hae Hwang, Hyo In Kim The KIPS Transactions:PartD, Vol. 9, No. 4, pp. 733-744, Aug. 2002
    10.3745/KIPSTD.2002.9.4.733